Warranty & Support
At Catmania, we are committed to ensuring that you receive your products in proper condition and as described. Please read the information below carefully to understand how our warranty and support process works.
📦 General Product Policy
Most products sold by Catmania do not include an official manufacturer-style warranty (for example, a 6-month or 1-year warranty period).
However, this does not mean you are without support.
If you receive a product that is damaged, faulty, or not functioning as intended, please contact our support team within 24–48 hours of delivery. Our team will guide you through the necessary steps for review and return. Valid cases will be fully accepted and refunded.
We are committed to assisting customers if a product is clearly defective or not working as it reasonably should within an appropriate timeframe.
🏷️ Warranty Coverage on Selected Products
Certain high-value or technical products — such as smart litter boxes and selected other items — may include official warranty coverage.
Warranty coverage applies only to products where it is explicitly stated on the individual product page. Please refer to the specific product description to confirm whether warranty protection is included.
If your product is covered under warranty, please contact our support team with:
Your order number
Clear details of the issue
Photos or videos (if applicable)
Our team will provide instructions for submitting a warranty claim and ensure the process is handled efficiently.
🤝 Our Commitment
While most items do not carry long-term warranty periods, customer satisfaction remains a priority. If something is genuinely wrong, we are here to review and assist fairly and responsibly.
For any concerns, please contact our support team through the channels listed on our Contact page.