Privacy policy

Effective Date: 26th February 2026

SECTION 1 – OVERVIEW

Catmania (“we,” “our,” or “us”) operates this website and online store (the “Services”) to provide you with a secure and reliable shopping experience. Our Services are powered by Shopify, which enables us to process orders, manage accounts, and handle related store functions.

This Privacy Policy (“Policy”) explains how we collect, use, store, and protect your personal information when you visit or make a purchase through our website or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

SECTION 2 – INFORMATION WE COLLECT

We may collect the following types of personal information when you use our Services:

  1. Contact details: Name, billing and shipping addresses, phone number, and email address.

  2. Payment details: Payment method, transaction confirmation, and related billing information. We do not store full credit/debit card information.

  3. Account information: Preferences or settings if you create an account.

  4. Order and transaction history: Items viewed, purchased, or returned.

  5. Communications: Information you provide when contacting us for support or inquiries.

  6. Device and usage information: Browser type, IP address, and activity on our website (automatically collected through Shopify’s platform).

SECTION 3 – HOW WE COLLECT INFORMATION

We collect information from:

  1. Directly from you when you place an order, create an account, or contact us.

  2. Automatically through Shopify’s system when you browse or interact with our website.

  3. Trusted third-party service providers that assist us with order processing, payment handling, and website analytics.

SECTION 4 – HOW WE USE YOUR INFORMATION

We use your personal information to:

  1. Process and fulfill orders, including payments, shipping, and returns.

  2. Communicate with you about your orders, account, or service updates.

  3. Send occasional emails regarding important store updates, promotions, or temporary closures.

  4. Improve our products, customer service, and website experience.

  5. Maintain legal, regulatory, and security compliance.

We do not use your personal information for unsolicited marketing messages or SMS promotions.

SECTION 5 – PAYMENTS

We accept the following payment methods:

  • Dhiraagu Pay (E-wallet)

  • BML Bank Transfer

  • Debit/Credit Card via BML Payment Request

All payment details are processed securely through Shopify or the respective payment provider. Catmania does not store full payment card information.

SECTION 6 – INFORMATION SHARING

We do not sell or rent your personal information.

Currently, all deliveries are handled directly by Catmania. In the future, we may engage trusted third-party delivery or shipping partners to assist with order fulfillment. If this occurs, any third parties will be required to protect your data in accordance with applicable laws.

Other limited disclosures may occur to:

  1. Shopify (for store hosting and transaction processing)

  2. Payment processors (BML, Dhiraagu Pay)

  3. Shopify-approved apps used for automating email notifications, promotions, or loyalty programs

SECTION 7 – DATA SECURITY AND RETENTION

We take reasonable technical and organizational measures to protect your information. While no system is completely secure, we continuously work to maintain the safety of your data.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, or enforce agreements.

SECTION 8 – YOUR RIGHTS

Depending on your location, you may have the right to:

  1. Request access to the information we hold about you.

  2. Request correction or deletion of your information.

  3. Withdraw consent for certain uses of your information.

  4. Contact us regarding any concerns about your data.

You can exercise these rights by contacting us at admin@catmania.com.mv or +960 766 1681.

SECTION 9 – CHILDREN’S PRIVACY

Our Services are intended for general audiences and not for minors. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us immediately so we can remove it.

SECTION 10 – INTERNATIONAL DATA TRANSFERS

Our website is hosted by Shopify, which may transfer and process your data outside of the Maldives. Shopify employs safeguards such as Standard Contractual Clauses to protect your data when transferred internationally.

For more information, visit the Shopify Privacy Policy: Shopify Privacy

SECTION 11 – COOKIES AND AUTOMATED DATA

Our website may use cookies, tracking pixels, or similar technology to:

  • Improve user experience

  • Understand site usage and analytics

  • Customize content and promotions

You may manage cookies through your browser settings. Disabling cookies may affect certain features of our website.

SECTION 12 – THIRD-PARTY LINKS AND SERVICES

Our Services may include links to third-party websites or services. Catmania is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

SECTION 13 – RETENTION AND DELETION

Personal data will be retained only as long as necessary to provide Services, complete transactions, or comply with legal obligations. Upon request, we will securely delete personal data unless retention is required by law.

SECTION 14 – CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”

Your continued use of our Services after changes are posted constitutes your acceptance of the updated Policy.

SECTION 15 – CONTACT INFORMATION

For questions, concerns, or requests regarding this Privacy Policy, please contact us:

Catmania
📍 H. Avihi, Kaasinjee Magu, Male’, 20060, Republic of Maldives
📧 admin@catmania.com.mv
📞 +960 766 1681

SECTION 16 – GOVERNING LAW

This Privacy Policy and our data practices are governed by the laws of the Republic of Maldives.